Scholars

Heim, Gregory

Professor | Blue Bell Creameries Chair in Business

Positions:

Professor, Information and Operations Management, Mays Business School

Research Areas:

Information technology--Management, Business logistics, Supply chain management, Operations management

UN Sustainable Development Goals:

Single Page Bio

Profile Summary

gheim@tamu.edu

1 979 845 9218

Co-author Network

Map of Science

ORCID

0000-0002-3770-5384

UN Sustainable Development Goals:

Research Areas:

Information technology--Management, Business logistics, Supply chain management, Operations management

overview

My research interests include topics in service operations, e-service operations, management of technology, quality management, mass customization, and retail supply chain management. This usually involves empirical econometrics and data analytics methods. A major focus of my research program concerns how technology supports operations management and supply chain management. Recently, I have developed research interests in healthcare operations management and financial reimbursement processes.

education and training

Ph.D. in Business Administration, University of Minnesota - (Minneapolis, Minnesota, United States)
A.B. in Economics, University of Chicago - (Chicago, Illinois, United States)

selected publications

Academic Articles39

Heim, G. R., & Peng, X. D. (2022). Introduction to the special issue on "Technology management in a global context: From enterprise systems to technology disrupting operations and supply chains". JOURNAL OF OPERATIONS MANAGEMENT. 68(6-7), 536-559.
Guo, X., Lu, G., Villena, V. H., Vogel, D., & Heim, G. R. (2022). Supply chain transformation and technology management challenges in developing regions: Inductive theory building from rural Chinese nanostores. JOURNAL OF OPERATIONS MANAGEMENT. 68(5), 454-486.
Sen, R., Heim, G., & Zhu, Q. (2022). Artificial Intelligence and Machine Learning in Cybersecurity: Applications, Challenges, and Opportunities for MIS Academics. COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS. 51(1), 179-209.
Abdulla, H., Abbey, J., Ketzenberg, M., & Heim, G. R. (2021). The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them.
Heim, G. R., Nair, A., & Bendoly, E. (2021). Aims and criteria for advancing technology management research at the Journal of Operations Management. JOURNAL OF OPERATIONS MANAGEMENT. 67(8), 920-925.

Chapters1

Heim, G. R., & Sinha, K. K. (2000). Design and Delivery of Electronic Services: Implications for Customer Value in Electronic Food Retailing. New Service Development: Creating Memorable Experiences. 152-182. SAGE Publications.

Conference Papers3

Peng, D. X., Ye, Y., Feng, B. o., Ding, D. X., & Heim, G. R. (2020). Impacts of Hospital Complexity on Experiential Quality: Mitigating Roles of Information Technology. DECISION SCIENCES. 51(3), 500-541.
Heim, G. R., & Ketzenberg, M. E. (2010). Learning and Relearning Effects with Innovative Service Designs: An Empirical Analysis of Top Golf Courses. PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON OPERATIONS AND SUPPLY CHAIN MANAGEMENT (ICOSCM 2010). 4, 584-585.
Field, J. M., Heim, G. R., & Sinha, K. K. (2002). A Framework for Managing Quality in the E-Service System. Proceedings - Annual Meeting of the Decision Sciences Institute. 2298-2303.