Yang, Zheng (Lan) individual record

Zheng Ye (Lan) Yang is a Professor and Head of Document Delivery Services, which is generally known as "Get It For Me." Lan is an active member of the American Library Association and several divisions relating to resource sharing and document delivery.

Lan has developed innovative and increasingly responsive services for faculty and students at Texas A&M that have become models for other institutions. In addition to the traditional Interlibrary Loan services of getting materials not held locally, free scanning of documents from our own collection began in 2004. In Fall 2009, Get It For Me began delivering books to faculty mailboxes through campus mail. Because of her pioneering services, Lan is frequently called upon to consult with peer institutions and has been invited to give the Keynote Addresses for the Wisconsin and New York Interlibrary Loan Conferences.

Lan's research interests have always complemented her job responsibilities. Before heading Document Delivery, Lan was a reference librarian and her research centered on liaison activities to faculty. In her current position, her research concentrates on user satisfaction, management of document delivery, resource sharing services, and improvement of services.

selected publications
Academic Articles16
  • Yang, Z., Goodwin, S. G., & Hahn, D. (2020). Survey Says…?: Assessing Interlibrary Loan/Document Delivery Use and Awareness for Responsive Service Delivery. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve. 28(5), 1-23.
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  • Ye (Lan) Yang, Z (2018). Change your Service Policies Based on your Data. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve. 27(1-3), 1-10.
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  • Yang, Z. Y., & Xiao, D (2017). Chinese American Librarians in American Research Libraries: A Profile. Chinese Librarianship: an International Electronic Journal. 43, 1-17.
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  • Yang, Z., Hahn, D., & Thornton, E. (2012). Meeting Our Customers Expectations: A Follow-Up Customer Satisfaction Survey After 10 Years of Free Document Delivery and Interlibrary Loan Services at Texas A&M University Libraries. Journal of Interlibrary Loan,Document Delivery & Electronic Reserve. 22(2), 95-110.
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  • Yang, Z., & Gyeszly, S. D. (2009). Document delivery from Texas to Qatar: an international intercampus service. Interlending & Document Supply. (3),
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Conference Papers3
  • Yang, Z. Y (2010). Users' Needs in Today's Library Environment. City Life and Library Service: the Proceedings of the Fifth Shanghai (Hang Zhou) International Library Forum, The Fifth Shanghai International Library Forum. 105-109.
  • Yang, Z. Y. (2006). Give our Library Student Workers a Chance to Voice Their Opinions. Management Innovation & Library Services: The Proceedings of the Third Shanghai International Library Forum, The Third Shanghai International Library Forum. 120-124.
  • Yang, Z. Y (2004). Free Desktop Document Delivery Service to All Library Users - a U.S. Flagship Academic Library's Success Story. City Development and Library Services: Proceedings of the Second Shanghai International Library Forum, The Second Shanghai International Library Forum. 265-268.
First Name
Zheng (Lan)
Last Name
mailing address
Texas A&M University; Libraries; 5000 TAMU
College Station, TX 77843-5000