Parish, Janet individual record
Clinical Professor
Positions:
overview

My research interests include relationship marketing, services marketing, service innovation, customer service and satisfaction, and the role of frontline employees in service encounters.

selected publications
Academic Articles11
  • Berry, L. L., Parish, J. T., & Dikec, A. (2020). Creating value through quality service. ORGANIZATIONAL DYNAMICS. 49(3), 100716-100716.
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  • Ulrich, R. S., Berry, L. L., Quan, X., & Parish, J. T. (2010). A Conceptual Framework for the Domain of Evidence-Based Design. HERD Health Environments Research & Design Journal. 4(1), 95-114.
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  • Parish, J. T., & Holloway, B. B. (2010). Consumer relationship proneness: a reexamination and extension across service exchanges. JOURNAL OF SERVICES MARKETING. 24(1), 61-73.
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  • Ulrich, R. S., Berry, L. L., Quan, X., & Parish, J. T. (2010). A conceptual framework for the domain of evidence-based design.. HERD Health Environments Research & Design Journal. 4(1), 95-114.
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  • Parish, J. T., Berry, L. L., & Lam, S. Y. (2008). The Effect of the Servicescape on Service Workers. JOURNAL OF SERVICE RESEARCH. 10(3), 220-238.
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Books1
  • Morgan, R. M., Parish, J. T., & Deitz, G. (2015). Handbook on research in relationship marketing. Edward Elgar Publishing.
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Chapters1
  • Parish, J. T., Lampo, S., & Landua, K. (2015). Relationship marketing: Berry's insights from the past and for the future. Handbook on Research in Relationship Marketing. (pp. 16-31). Edward Elgar Publishing.
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Email
jparish@tamu.edu
First Name
Janet
Last Name
Parish
mailing address
Texas A&M University; Marketing; 4112 TAMU
College Station, TX 77843-4112
USA