Ketzenberg, Michael
individual record
Associate Professor
Positions:
- Associate Professor, Information and Operations Management, Mays Business School
overview
My research falls under the umbrella of supply chain management and focuses on the value and use of information for inventory management and management of closed loop supply chains, with significant overlap between the two.
education and training
- Ph.D. in Operations Management, University of North Carolina at Chapel Hill - (Chapel Hill, North Carolina, United States) 2000
- M.B.A. in Operations Management, Vanderbilt University - (Nashville, Tennessee, United States) 1995
- B.S. in Information Decision Systems, Carnegie Mellon University - (Adelaide, South Australia, Australia) 1987
selected publications
Academic Articles34
- Gaukler, G. M., Zuidwijk, R. A., & Ketzenberg, M. E. (2023). The value of time and temperature history information for the distribution of perishables. European Journal of Operational Research. 310(2), 627-639.
- Abdulla, H., Abbey, J. D., & Ketzenberg, M. (2022). How consumers value retailer's return policy leniency levers: An empirical investigation. Production and Operations Management. 31(4), 1719-1733.
- Akturk, M. S., & Ketzenberg, M. (2022). Impact of Competitor Store Closures on a Major Retailer. 31(2), 715-730.
- Akturk, M. S., & Ketzenberg, M. (2022). Exploring the Competitive Dimension of Omnichannel Retailing. Management science. 68(4), 2732-2750.
- Akturk, M. S., Ketzenberg, M., & Yldz, B. (2021). Managing consumer returns with technology-enabled countermeasures. OMEGA International Journal of Management Science. 102, 102337-102337.
Conference Papers1
- Heim, G. R., & Ketzenberg, M. E. (2010). Learning and Relearning Effects with Innovative Service Designs: An Empirical Analysis of Top Golf Courses. PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON OPERATIONS AND SUPPLY CHAIN MANAGEMENT (ICOSCM 2010). 4, 584-585.
Repository Documents / Preprints1
- Abdulla, H., Abbey, J., Ketzenberg, M., & Heim, G. R. The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them.
researcher on
Co-Principal Investigator1
awards and honors
recent teaching activities
- FINC485 Directed Studies Instructor
- FINC489 Sptp: Quant Invstg & Trading Instructor
- FINC489 Sptp: System. Trdg. Strategie Instructor
- FINC489 Sptp:quant Invst&sys Tradng Instructor
- FINC685 Directed Studies Instructor
chaired theses and dissertations
- Akturk, Mustafa Serkan (2017-05). Essays on Consumer Returns and Retail Operations. (Doctoral Dissertation)
Email
mketzenberg@tamu.edu
First Name
Michael
Last Name
Ketzenberg
mailing address
Texas A&M University; Dept Of Information & Operations Management; 4217 TAMU
College Station, TX 77843-4217
USA