Ketzenberg, Michael individual record
Associate Professor

My research falls under the umbrella of supply chain management and focuses on the value and use of information for inventory management and management of closed loop supply chains, with significant overlap between the two.

selected publications
Academic Articles27
  • Abdulla, H., Abbey, J. D., & Ketzenberg, M. (2022). How consumers value retailer's return policy leniency levers: An empirical investigation. Production and Operations Management.
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  • Akturk, M. S., & Ketzenberg, M (2021). Exploring the Competitive Dimension of Omnichannel Retailing. Management Science.
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  • Akturk, M. S., & Ketzenberg, M. (2021). Impact of Competitor Store Closures on a Major Retailer. 31(2), 715-730.
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  • Ketzenberg, M. E., Abbey, J. D., Heim, G. R., & Kumar, S. (2020). Assessing customer return behaviors through data analytics. Journal of Operations Management. 66(6), 622-645.
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  • Ertekin, N., Ketzenberg, M. E., & Heim, G. R. (2020). Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns. Production and Operations Management. 29(5), 1232-1255.
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Conference Papers2
  • Heim, G. R., & Ketzenberg, M. E. (2010). Learning and Relearning Effects with Innovative Service Designs: An Empirical Analysis of Top Golf Courses. PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON OPERATIONS AND SUPPLY CHAIN MANAGEMENT (ICOSCM 2010). 4, 584-585.
  • Metters, R., & Ketzenberg, M. (1996). Service sector inventory policies for quick response logistics. Proceedings - Annual Meeting of the Decision Sciences Institute. 3, 1593-1595.
chaired theses and dissertations
First Name
Last Name
mailing address
Texas A&M University; Dept Of Information & Operations Management; 4217 TAMU
College Station, TX 77843-4217